Sunday, January 26, 2020
The Human Resource Issues Faced By Coca Cola
The Human Resource Issues Faced By Coca Cola This assignment will give you an overall idea about human resource issues because Coca-Cola brought 10,000 employees, and thus doubling its workforce. In such conditions, as stated, Coca-cola faced complexity with unnecessary employees and, resignations and sacks. Under these circumstances HR management needed to conduct staff appraisal to setup objectives to achieve companys goals. 1a) Critically appraise varied human resource management perspectives and their impacts on the development of business strategy. Three varied human management perspectives are Universalist approach, fit or contingency approach and resource-based approach. Positive impacts of the Universalist approach are: not dependent on competitive strategy of organization, based on four HR policy goals (strategic integration, commitment, flexibility and equality), clarify organisational goals, considers stakeholders influence on employees performance. The negative impacts are: the goals are often unachievable, internal consistency difficult due to contradictions, some elements lead to confusion. Positive impacts of the fit or contingency approach are: provides a simple framework showing how selection, appraisal, development and rewards can be mutually geared to produce required employee performance. Negative impacts of this approach are: does not address what to do if unable to produce required employee behavior and performance, assumes employees will behave as requested. Positive impacts of the resource-based approach are: its concerned with the relationships between internal (HR) resources, strategy and firm performance, focuses on achieving competitive advantage using human capital, focus on behavior, skills, knowledge, attitudes and competencies, involves measuring, reporting and managing human capital, organisation can loan human capital. Negative impacts are: requires coherent framework in order to decide on the measures, and refers to people as human capital. 1b) What are the current situations/difficulties regarding these issues in Coca-Cola and Dabur companies? Coca-Cola changed their pay rate in line with other Indian companies, thus meaning it was dependent on their competitive strategy. This does not follow the Universalist approach as it contradicts their decision. Coca-Cola instead adapted the resource-based approach; they focused on achieving competitive advantage by investing in developing human capital. The fact they concentrated significantly on human resource development satisfied several criteria of this approach. Dabur to some degree maintained the universalist approach as it provided clarity of goals (the three-fold recommendations), and it recognized the majority stakeholders (the Burman family) influence in creating a family-oriented working environment for its employees. Dabur met the criteria of the fit or contingency approach by aiming for consistency across workforce; recognizing it had to give rewards to junior sales officers and representatives for achieving target, they allowed certain employees to club their leaves and enjoy a vacation. 1c) How can they improve this situation? The best way for Coca-Cola and Dabur to improve their situation was to meet more criteria for any certain approach. E.g. Coca-Cola should concentrate on the resource-based approach as it has already met some of its criteria, whereas Dabur should concentrate on the fit or contingency approach as it has already met a lot of its criteria. By maintaining and meeting the criteria of any one approach both companies can hope to be in a better situation. 2a) Critically analyse the importance of alignment between an organizations corporate strategy and objectives, and its human resource strategy. Each of the five steps to the alignment of an organisations corporate strategy and objectives, and its human resource strategy, contribute and are of significant importance: 1. separation no relationship at this stage, thus unimportant. 2. fit -recognises importance of people in achieving organizational strategy. 3. dialogue recognises need for two-way communication and some debate. 4. holistic recognises people as the key to competitive advantage rather than a way of implementing organisational strategy. 5. HR Driven places HR strategy in prime position. 2b) Then by considering the case study compare real activities about alignment between an organizations corporate strategy and objectives in Coca Cola and Dabur with best practice (theoretical view) to identify what the difficulties are regarding this issue in these companies? Coca-Cola began by recognising human resources significance in the restricting process. This led to appointment of managers in the six regions, and an area general. They then recognised the importance of two communications by ensuring the Regional General Managers report to the VP, who in turn report to the CEO. Coca-Cola then took the fourth step by recognising their employees as the key to competitive advantage by bringing together employees from different work cultures and value systems. Their final step was to put the employees in prime position by taking a strategic level decision to turn itself into people-driven company. Dabur used HR strategy as an important part of its restructuring process. It started by recognising the importance of people in achieving the organisational strategy by introducing employee friendly initiatives like annual sales conferences. It then recognised two-way communication by introducing an interactive newsletter. It further recognised employees as key to competitive advantage by commissioning consultants to formulate an employee stock Option Plan. To put HR in prime position they decided to extend the scheme. 2c). How can you solve these problems? Coca-colas problems were the number of employees leaving the company. By better control of the unrest among employees, and by other means such as not downgrading the centres, would have allowed Coca-Cola to avoid this crisis. Problem was Dabur didnt use HR strategy as significantly. If HR strategy played a bigger role in the organisational strategy it would have been more beneficial to the Dabur. 3a). Judge the required processes of assessing the effectiveness of a given human resource strategy and its impact on overall corporate strategy. In assessing the effectiveness of a HR strategy we use the below issues: the HR approach by reaching the corporate strategy objectives. We evaluated the impact of human resource (HR) managers capabilities on HR management effectiveness and the latters impact on corporate strategy. Effectiveness is associated with capabilities and attributes of HR staff. We also found relationships between HR management effectiveness and productivity, cash flow, and market value. Findings were consistent across market and accounting measures of performance and with corrections for biases. 3b). What are the existing condition/difficulties regarding this issue in these companies? Coca-Cola HR carefully revised plan to achieve goals, or developing/carrying-out planned strategies. Coca-cola decreased payment and additional facilities for the employees. Virtually they compact the needless extra facilites. At the first phase Coca-Cola HR strategy could not develop leadership and management released a flow of records which led the company to loss with extra outlay. Darbur has a people-leaning work culture, therefore has no proper HR development to target. The evaluation of companionship earnings and expenses is not vigorously monitored it was a stride following its competitors. From the case study we could not find any loot system from the Dabur before restricting. According to information given Dabur is a family business so the relation between family members are okay but the relation between employees and higher management might be problematic. 3c) How can these companies improve their situation regarding this issue? The companies need to reform their organization and make sure that changes need to be accepted by people. The concern is Coca-cola need a stable leader. Because need of business chiefs will affect companys direction and profits. The rewards are incentives, oversee operation etc. Also, employee encouragement needed for better outcome. 4a) Argue the appropriate human resource strategies for organizations facing mergers, acquisitions, strategic alliances and joint ventures. Mergers and acquisitions (MA) and corporate restructuring are a big part of the corporate finance world. We have little information regarding these events. To understand and study the authors mainly developed a connectional framework. HR management gives a border process of leaning model. This model represents similarities and complements of merging companies. The HR strategies are different for each company, and also depend on circumstances. The merger, acquisition, strategies and joint venture take place because of four motives. Those are enlargement and synergy. Actually human resources management will study both motives of these companies. They will decide whether they will merge or acquisition a company for faster growth synergy, if these companies rapidly increase. We can say using the change in technique. In some company merger or acquisition planning, we need to understand what we are getting into (Do I go ahead? Adjust the price? Walk away?). This is your one shot in underst anding the business before closing the deal. You also want to reduce any post-acquisition surprises (what will we need to work on after acquisition; integration issues, personnel issues, obsolete equipment requiring replacement, warranty exposures, major contracts, and customers base). An important key to remember is Its not only the numbers! 4b). After that by relying on the given information in the case study compare current situation of HR strategies in the occasions of mergers, acquisitions, strategic alliances and joint ventures in Coca Cola and Dabur with best practice (theoretical views) to detect possible difficulties regarding this issue in these companies? In the case study Coca-cola used the HR management strategy. Coca-Cola merged with four bottling companies. Coca-cola used growth and synergy for these merges. This means harder HR issues because of merges, Coca-Cola brought 10000 employees, meaning doubled work force. In this condition Coca-cola faced complexity with unnecessary employees and, resignations and sacks. Under these circumstances HR management needed to decrease outlay. With too much labor they cannot be so, they discharge people so it threats an unstable situation. 4c). How these problems can be solved? As of the company outlook, if they want to reduce employees, then they can do so, but from employees view these dismissals affect their families. So companies could consider the employees experience with them. By providing compensation for dismissal there is fairness (HR management has to balance both side). 5a) Appraise different methods of employees selection. The different methods of employees selection are as follows: Interview: Positive sides of interviews are: have the chance to see how the person dress, speak, communicate, behave, whether clean or not, and learn their personalities. Negatives are: stressful for interviewees, very subjective, talking is not everything, unable to explore technical skills, and personality clashes. Assessment centres: Positives are: candidates like them and generally predict job performance accurately. Negatives are: slow process, costly method and not always reliable. Psychometric tests: Psychometric tests (test for normal or abnormal personality, ability or intelligence, interests or attitudes) are used along with assessment centres, as it gives a better evaluation than either used alone. Work simulations: Candidates are put into small scale job situations. Full Reference checks: Consider the reference letters, contact people who recommended applicants, contact applicants manager or colleagues, get information from independent assessors. CV/Biographical information: Positive side: its a very good source of information regarding the applicant. But, negative side is that it is useful only if real and true. Graphology: Involves analyzing handwriting in relation to human psychology. Positive side: helps understand applicants personality. Negative side: based fully on psychological decisions. 5b) What are the current situations/difficulties regarding these issue in these companies? Coca-cola appointed a new CEO, a VP (Operations), six Regional General Manager. They also appointed Arthur Anderson to inspect accounts in North India. Dabur appointed a new CEO and 3 vice presidents. 5c) How can they improve this situation? Coca-cola needs to ensure they hire trustworthy and uncorrupted employees in order to avoid scandals like the one they faced with the North India operations. As it is the first time Dabur is taking such a step by reorganising their structure, it would be best to hire a professional external recruitment agency as they would have better experience and knowledge regarding hiring employees then Dabur would. 6a) Critically assess strategies for employee deployment, redeployment, poor performance and retention. Employee Deployment is the number of employees required in each department, time period for which they are required and the skills required. Employee Redeployment is transferring employees from one department/position to another for effectiveness. Poor Performance is mainly due to Lack of Ability (lack of training or resources) and Low Motivation (lack of desire and commitment). Employee Retention is the policies and practices used by companies to stop valuable employees from leaving (mainly because they spend considerable time, effort and money to find, recruit and train employees). 6b) Then by considering the case study compare real activities about employee development, performance and retention in Coca Cola Dabur with best practice (theoretical views) to identify what the difficulties are regarding these issues in these companies? Coca-cola decided to employ new managers and senior officers, which required Employee Deployment, during their restructuring. They used Employee Redeployment in order to ensure the new 10,000 employees brought from merger were being used efficiently. They tried combating Poor Performance by introducing talent development meetings, training and foreign internship. But, couldnt prevent Employee Retention as 40 managers and some senior personnel left. Dabur used Employee Deployment to employ new senior officers (i.e. a CEO and three Vice Presidents) and restructure their business. Dabur tried to prevent Poor Performance by introducing newsletters for better employee communication. Dabur maintained Employee Retention as they successfully kept hold of employees. 6c) How can you solve these problems? Coca-cola can solve this problem by preventing Employee Retention by putting in place policies and practices to stop employees leaving. Dabur could be more efficient by using Employee Redeployment. 7a). Assess the relative importance of the creation of the learning organization through self-managed learning, the promotion of intellectual capital and knowledge management. Learning organization is the organizations ability to use mental capacity of its members to create the processes that will improve its own. The technical view assumes that organizational learning is about the effective processing interpretation of, and response to, information both inside and outside the organization. The points below will help understand why the learning organization is important to both companies, they are: Awareness of new and different perspectives. Personal growth and development. Ability to see complexities in making decisions. Awareness of new options and ability to create options Companies to thinking about reduce to the work force, as they have double than required. Sense of career directions. The promotion of intellectual capital and knowledge management: Intellectual capital is knowledge that can be exploited for money making or other useful purpose. The term combines the idea of the intellect or brain power with the economic concept of capital, the saving of entitled benefits so that they can be invested in producing more goods and services. Enhance productivity through improved creation, access and distribution of knowledge. Promoting changed organization to achieve more effective knowledge management. Coordinating technology and human resource development. The management of the intellectual capital in the knowledge intensive organization might also contribute positively to individual well being, as well argue. Knowledge management is the first competency that an organization needs to develop for the management of intellectual capital. Knowledge management constitutes the ability of an organization to learn, to remember what it learned, and to leverage what it learned internally and externally. Internally by transferring it to different workers and department. Externally by sharing it with suppliers distributors partners and customers. 7b). What are the existing condition/difficulties regarding this issue in these companies? There were difficulties in Coca Cola and Dabur. They are: learning organization, intellectual capital, knowledge management. Difficulties of learning organization: there is no problem with teaching workers presentation skills. Coca cola and Daburs scheme did not. Companies thought about reducing employees. Intellectual capital is more difficult to put a value on, the extent to which it has loyal customers, how it is regarded in the local community and the extent to which it has long term satisfactory relationship with key external agencies. For company recruitment of pupils from the local catchments area might seem an obvious surrogate but it is not a good measure on its own as parents often have no choice. Difficulties of knowledge management: reports about successful and failed knowledge management initiatives using various IT systems exist, it is important to analyse the reports before defining the requirement of a knowledge management. The following list shows the problems and they are; Restructuring are a big part of both company, it has to resolve. System not accepted. Lack of user uptake due to insufficient communication. Information is not classified properly in knowledge management system. Using theoretical knowledge for practical problem. Lack of time and training. The knowledge distribution system does not make sense. Knowledge management not integrated into normal work procedures. 7c). How can these companies improve their situation regarding this issue? Difficulties in Coca Cola and Dabur: negative media reports, heavy investment in India and Japan, accommodation and foreign trips for bottlers. Both companies think about reducing employees. Hence, we believe the below discussions may help to improve their situation regarding the above mentioned issues: We must be completely updated on current assignments and accomplishments of employees. If employees do not have own initiatives to work, then HR consultants need to review the situation with the employee to achieve more work progress and to reduce employees. Specify problems with productivity, quality of work, interactions with co-workers, clients or any other problematic behaviour/incidents in the office. If there are specific complaints from supervisors, clients and customers we should read them and conduct necessary investigation to obtain full details and follow proper procedure regarding how we are handled Coca Cola and Dabur evaluation. 8a) Critically evaluate the role of performance review and strategies for management development. The Appraisal Scheme aims to identify the management development needs of staff in order to improve the performance of individuals and of the organisation to achieve companys key objectives. We believe, itss responsible for the line manager to check and review each objectives every year. 6-monthly interim reviews are optional. Such as: staffs need to know how they can contribute to organisational success review past performance develop potential and help improve current performance maintain high performance set up both companies objectives to achieve companies goals assess learning and management development needs Appraisal link assessment for future development with current performance. It provides a stronger role for line management in development. It gives the individual the opportunity to discuss his or her career intentions concerns and views with somebody else. It becomes a vehicle for mentoring where the manager is supported and provided with development opportunities. Performance management is strategic in the sense it is concerned with the broader issues facing businesses if its to function effectively in its environment and with the general direction in which the business intends to go. 8b). After that by relying on the given information in the case study compare current situation of performance review and management development in Coca-cola and Dabur with best practice (theoretical views) to detect possible difficulties regarding this issue in these companies? Both companies have difficulties with media reports, heavy investment in India and Japan, accommodation and foreign trips, we also believe both companies managers hasnt conducted the staff performance review and havent given objectives to employees. They had other staff during that period and so was having financial looses. As best practice management development is best described as the process from which managers learn and improve their skills, investment in management development can have economic benefits to the organization. 8c). How these problems can be solved? Discussion below may help improve Coca Cola and Daburs problems: leadership and motivation creates and maintains an effective/motivating environment where people strive for quality of service and is supportive of all staff; fosters a commitment for achieving companies goals consultant managers will meet with employees at the end of the evaluation period to formally discuss, evaluate and develop companys new goals. reduce employees requires promotion and advertising talent managers have to setup objectives for the employees to achieve companys goals for the coming years identify and implement changes to improve performance to provide a clear understanding of how to be successful provide feedback regarding employees performance and development role-based performance metrics and look at training needs across a group Conclusion: The company outlook to reduce employees, so companies could consider employees experience, provide compensation for dismissal. Advertising and promotion required for both companies to achieve goals. Performance of employees is evaluated. We also found relationships between HR management effectiveness and productivity, cash flow, and market value. The companies need reorganization with expert employees to overcome the issues faced. REFERENCE:
Friday, January 17, 2020
Architect: Analyzing Southwest Airlines Essay
Companyââ¬â¢s Strategy: Southwestââ¬â¢s strategy is to improve efficiency in its operations and pass cost saving to its customers by offering them low and competitive prices. Southwest Airlines is dedicated to providing the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company Spirit. Analyze each key element of the company separately based on the congruence Model Organization Structure (Formal Structure): The organization of Southwest Airlines is best described as an upside-down pyramid ââ¬â an organization very much in line with the way they want to do business. The upper management is at the bottom and supports the front line employees, who are the experts. Front line employees play a major role in the yearly business planning and operational budgeting which for a great part is done bottom-up rather than top-down. This is the fruit of co-founder Herb Kelleherââ¬â¢s unorthodox leadership style, in which management decisions are made by everyone in the organization, not just the head executives. The company does not put much emphasis on structure instead, employees are encouraged to think freely without constraints such as titles or official mandates. Culture (Informal Structure): The development improvement and refinement of originality, individuality and identity and personality of a given people. This is how southwest airlines define its culture. Southwest Airlines was built on their unique culture, continuously tout it and have dedicated a position to constantly communicating it. Southwest executives are clear on who they are and who would be a good fit to ââ¬Å"live the Southwest way.â⬠Three components include having a â⬠¢ Warrior spirit: Work hard, want to be the best, be courageous, display a sense of urgency, persevere and innovate. â⬠¢ Servantââ¬â¢s heart: Follow the golden rule, put others first, demonstrate proactive customer service and embrace the Southwest family. â⬠¢ Fun-loving attitude: Donââ¬â¢t take yourself too seriously, maintain perspective, celebrate successes, enjoy work and be a passionate team player. Work (Task) ââ¬â Airline Operations. Requires skilled workforce and much emphasis is placed on customers relation and to providing quality service. To work for Southwest one must follow a vision that is customer service oriented and therefore, pleasant in demeanor and family friendly. Southwest has a special loyalty and commitment to its employees. Southwest had the lowest turnaround time for its aircrafts for a long period of time. To accomplish the difficult task, workers performed many tasks, including loading and unloading luggage, emptying wastes, taking packages and helping passengers, or they were trained to do a lot of multitasking. People ââ¬â One of the many things good about Southwest Airlines is that the kinds of people who are heroes of the organization are people who care and go out of their way to help the customers. Theyââ¬â¢re the ones who are celebrated and held up as shining examples. Additionally, high levels of satisfaction among employees can be attributed to Southwest employee policy. Happy employees can provide high quality service and bring more customers back. To reinforce the culture of hard work, high-energy, fun, local autonomy, and creativity, the company provided continuous education program to employees. If you can help someone out or brighten someoneââ¬â¢s day, be it a co-worker or a passenger, youââ¬â¢re doing your job well. Analyze how these elements interact with each other. 1. Work and People: The workers in the company are recruited through a process where the right people are chooses for the right job and emphasis is placed on attitude. Also emphasis is placed on people who can do anything to get a particular task done. Coordination and cooperation is always emphasized and people who were can multitask and go out of their way to help customers or complete a task are treated as heroes. 2. Work and Structure: The structure places emphasis on people and the work they do. Management decisions are made by taking into consideration the ideas and suggestions from the front line. The front line of the company is involved in the entire decision making done in the company. Since the worker bee is central to all decision making in Southwest, it gives the employees in the organization authority to make changes to the structure for the maximum benefit of the organization. This leads to higher congruence between work and structure. 3. Structure and People: The organization structure allows the people to work effectively and take responsibility. Job responsibilities are not strictly defined. The structure provides for people to do anything and everything to get a task done. For example, the pilots helped clean a plane when all hands were required to turnaround a flight quickly. 4. People and Culture: The culture of southwest airlines is people centric. Employees are celebrated and made heroes if employees go out of their way to help customers or co-workers. The culture supports the people and nurtures them to think of the company as an extension of themselves and care and support other member of the company. 5. Culture and Work: The culture of the company is reflected in the work performed by the employees. In one scenario where a rival airline resolves to slash pricing (to half the price of what southwest was charging) so that it can put southwest out of business, but southwest comes up with a unique idea. Instead of reducing the price they provided customers with free liquor and the customers liked it. This shows high congruence between the culture and work because unique ideas come when employees think freely and are also willing to work to make these ideas successful. 6. Structure and Culture: Yes. The formal structure the organization is divided into various departments based on functions (that work cohesively) and the informal structure provides for communication to flow freely amongst various departments. The informal structure also encourages to make changes to the formal structure if required because the decision making process flows from the bottom instead of the top. Conclusion: Southwest Airlines is effectively able to fit together the four key components of performance, tasks, people, structure, and culture. These elements worked together in unison and produced an organization-wide system that functions efficiently and effectively.
Thursday, January 9, 2020
Essay about United States Expansionism 1790s- 1860s
The major American aspiration during the 1790s through the 1860s was westward expansion. Americans looked to the western lands as an opportunity for large amounts of free land, for growth of industry, and manifest destiny. This hunger for more wealth and property, led Americans conquer lands that were rightfully someone elses. Manifest destiny and westward expansion brought many problematic issues to the Unites States verses the Indians that took the Americans to the Civil War. The first issue that arose for the Americans, was where to put the existing Indians while they conquered their land. The United States felt that the Indians needed to be secluded from all other races so that they would become civilized. This Indian Territory wasâ⬠¦show more contentâ⬠¦The U. S. then proceeded to divide up this land, but settlers could not buy any of it until 1788. Many Americans became restless and decided to go in and settle these lands illegally, not honoring their treaty with the Indians. These treaties were the only way the United States was going to be allowed to legally take over the Indian lands with the agreement of the Indians. This new recognition and use of treaties fell under the Indian Intercourse Act of 1790. This was a form of written documentation that allowed the ceding of land to be possible through the treaties. Americans, however, did not honor their agreement with the Indians, and in the future, some tribes used this against the government in trying to regain the land that was taken from them illegally. These treaties also led to Indian resistance and increasing difficulties with the native peoples. As Thomas Jefferson took over the Presidency in 1801, he was determined to civilize the Indians. He planned to take over the land in a peaceful manner. In return, the Americans shared with the Indians their civilized way of living. Jeffersons goal was to educate the Indians and convert them to Christianity. 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Wednesday, January 1, 2020
Give Thanks - Activities to Teach Your Students
Thanksgiving is the perfect time to teach students the importance of being grateful and giving thanks. Its very common for children to disregard the significance of the little things that go on in their daily life. For instance, being grateful for having food, because it keeps them alive, or being thankful for their house, because that means they have a roof over their head. Children tend to think of these things as everyday occurrences, and not realize the importance they have on their life. Take time this holiday season and require your students to think of every aspect of their lives and why they should be thankful. Provide them with the following activities to help them have a better understanding of why its important to be grateful, and how that can impact their life. A Simple Thank You Card Something as simple as making a homemade thank you card is a great way to teach students to be grateful for what they have received. Have students make a list of specific things that their parents do for them or things their parents make them do. For instance, I am thankful my parents go to work to make money so I can have food, clothes and all the basic necessities in life. or I am thankful my parents make me clean my room because they want me to live in a healthy environment and learn responsibility. After students have created their list of things they are thankful their parents do for them, have them choose a few phrases and write them in a thank you card. Brainstorming Ideas: I am thankful my parents make me do the dishes because that means we have food to survive.I am thankful my parents make me take care of my dog because that means my dog is happy.I am thankful my parents have a job because that means we have money to survive. Read a Story Sometimes reading your students a story can have a profound impact on how they view something. Choose any of the following books to show students the significance of being grateful. Books are a great way to open up the lines of communication and discuss this subject matter further. Book Ideas: The Firefighters Thanksgiving, by Maribeth BoeltsThanks for Thanksgiving, by Julie MarkesGiving Thanks, by Jake SwampGiving Thanks, by Sarah FischThanksgiving is for Giving Thanks, by Margaret SutherlandGrateful, by John Bucchino Write a Story A creative way to expand on one of the ideas listed above, is to write a story about why the students are thankful. Have students look over the list they created when they brainstormed for their thank you card, and choose one idea to expand into a story. For example, they can create a story centered around the idea that their parents work in order for them to survive. Encourage students to use their imagination and provide details from their real life, as well as ideas that they make up. Field Trip to a Shelter The best way for students to really be thankful for that they have in their life, is to show them what others do not have. A class field trip to a local food shelter will provide the students with the opportunity to see, that some people are thankful for just having food on their plate. After the field trip, discuss what they saw at the shelter, and make a chart about things students can do to help people in need. Discuss why they should be grateful for what they have, and how they can say thank you to the people that mean the most to them.
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